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Dealing with Lost or Damaged Property when Moving

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Moving from one home or one city to another can often be accompanied by more headaches and stress than you’d prefer, for a variety of reasons.  While many people move to a new city with a new home already waiting for them, some do not, and finding a place to live in a city with which you’re not familiar can cause a great deal of anxiety.

Other moving stresses could include packing and preparing your belongings for relocation, taking care of transporting pets and small children, both of which require greater care and attention during the transition, and finding the perfect moving company to trust with your possessions.  Choosing a moving company that you can trust with your items is a decision that shouldn’t be undertaken lightly, and even if you receive guarantees and assurances regarding the safety of your property during transit, there is still the potential for the unexpected to occur.

While you can anticipate nearly any eventuality that may occur with packing and moving your belongings, it can still be a shocking surprise when something does happen, like your belongings becoming damaged during transport or getting lost altogether.  How can you handle this type of scenario in the most effective and efficient way?

Handling the loss or damage of your property at the hands of a moving company you have entrusted them to is something that you should prepare for before you even make the choice of which company to use.  A detailed inventory of your items should be taken and maintained as you pack and prep your property.  You should also make notes regarding the condition of those items, especially larger items like furniture or more valuable items like antiques and family heirlooms.  This list can be invaluable when determining what, if anything, has been lost or damaged.

When you’ve ascertained that something has been lost or damaged, the first step you should take is to make a list of those things that are missing or damaged.  It is recommended that you also review any contracts or other documentation provided by the moving company to review their policies regarding lost or damaged items.  If you signed an agreement that states the company is not responsible for loss or damage, or there is a financial limit for compensation, or claims for loss have to handled a certain way, you need to be aware of these terms and conditions before taking the next step.

After reviewing your documents or contracts, you should then contact the moving company as soon as possible and speak with a manager or high ranking staff member; someone who has the authority to make decisions and take action on the behalf of you, as the customer, and the company itself.

At your meeting with the company representative you will want to remain calm, speak clearly and concisely, and be prepared to provide your original list and the list of damages or losses.  If any items were insured, a copy of the insurance policy should also be on-hand for reference purposes.  Determine what resolution would be satisfactory to you before you speak with the company representative, and give the respect that you’d like to receive when you start discussing the situation and the options available to both you and the company.

Dealing with the loss or damage of personal property while it was in the care of a moving company can be a stressful or frustrating situation, but you can be proactive in minimizing the negative impact by being prepared to deal with the situation in the most professional, logical, and thorough way.

April 21, 2015 |

Tips for Dealing with an Awful Neighbor

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As nice as it would be to have a friendly relationship with your neighbors, that’s not always the case. Sometimes you find yourself at odds, or even annoyed by the behavior of someone you live near. If you find yourself living next to an awful neighbor, it’s never good to yell, threaten, or argue. Instead of losing your cool try one of these tips on how to deal with an awful neighbor.

Approach the Neighbor.  One of the best ways to deal with an awful neighbor is to talk to them about the problem. Make sure to approach them in a non-confrontational manner. You’ll want to do this in person, and not leave a note. If you leave a note telling them not to do something, it could seem aggressive or rude.

Never talk to them inside your, or their house/apartment. Meet outside on the property line, or on the sidewalk. This is for your safety in case they have a temper, or things get heated.

Contact the Landlord.  If you live in an apartment, or complex in which you have the same landlord, tell them about the awful neighbor. This is a great way to deal with the neighbor if you want to stay anonymous. Just make sure to tell the landlord that you don’t want your name brought up.

If you’re going this route, make sure to make detail notes about how your neighbor is being annoying. Make a list that shows the date, time, and what they did and give it to your landlord. If your neighbors know someone’s keeping track of their bad behavior, they might stop.

Talk with other Neighbors.  If you’re friendly with other neighbors, ask if they share your concerns. If they do, that’ll reassure you the issues aren’t in your head. You should also ask them for tips on how they deal with the awful neighbor.

In case they are friends with the awful neighbor, don’t talk bad or say rude things. Keep it a light, and friendly conversation. If they are friendly with the person you’re having problems with, that’s a good thing! Ask them for advice on how to deal with the situation.

Hire a Mediator.  If you feel as if the situation is getting out of control, hire a mediator. It’s a lot cheaper than taking them to court, and a professional mediator has experience with all types of disputes. If your neighbor agrees to this, the mediator will help you two talk out the problem in a civil manner.

Get the Cops Involved.  If this is an extreme situation in which your property was destroyed, or safety was compromised, it’s time to call the cops. They can defuse the situation and the threat of jail will hopefully scare your neighbor into leaving you alone.

If the awful neighbor is having a loud party and disrupting your sleep, you could also call the cops. Most neighborhoods have noise ordinances, and if the music is loud enough to keep you up, it’s probably violating the ordinance.

March 19, 2015 |

Moving Overseas In 4 Simple Steps

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Moving is never an easy task for anyone, especially when it’s to another country. There are many factors that could affect a person’s decision to move somewhere else: a life change such as marriage, job opportunities, cheaper living, etc. No matter where a person moves, it’s very important to be prepared both physically and emotionally in order to start afresh. Here are steps that would be helpful in preparing for a move overseas:

1. Gather legal documents.

Before doing anything else, a person must make sure that they have all the needed documents in order to migrate. Taking action before making sure that a person is legally ready to migrate may have major repercussions.

2. Manage property.

Before a person can leave a country, they must take care of their property such as bank accounts, work, and their home. Remember to close bank accounts, pay debts, resign at a reasonable time before departure, and lease/sell property.

3. Say goodbye to friends and acquaintances.

Just as it is important to close existing accounts before leaving the country, it is also important to gain closure from relationships. This is an important step because it is not sure when a person would see his/her friends from that country again. This allows them to end or maintain relationships before moving.

4. Research about the country you are moving to.

Before moving to overseas, it would be a good idea to research about the country a person is moving to. A person doesn’t have to know every single detail about the country, just enough to know the basics such as what things are acceptable and what are not.

Also, remember to research about moving companies in both countries for an easier move. Good Luck!

January 22, 2015 |

Relocating for Employment

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Good organization is the key to any successful house move and becomes even more important when children or animals are involved, or when relocating for employment. There is rarely, if ever, much time between leaving one house, moving into the new one and starting the job. Finding work attire, personal paperwork and lunch box are just as important as leaving the kettle unpacked until last. By considering the following tips, individuals and families can ensure that they have the smoothest possible transition between homes and jobs.

Be Prepared.  Individuals who are applying for positions that require relocation need to begin preparing for a potential move as soon as the decision is made. Preparation needs to include making decisions about the following:

  • How will they search for a new home?
  • How will viewings be arranged / managed?
  • What type of property will they be moving into?
  • What will happen to their furniture if the property is temporary / already furnished?
  • Will the partner with the new job move first or will the entire family move together?

Be Organized.  Many decisions cannot be finalized until the job offer has been made. However, it is possible to organize a timetable of events on the assumption of a positive outcome. Important dates and activities that need to be included are:

  • Application for job deadline
  • Interview date
  • Confirmation of offer / acceptance of job date
  • Length of notice period for current job
  • Start date for the new position
  • Notice period required for booking storage units / removal firms
  • When and where will packing boxes / crates be sourced

Be Strict.  Once the deadlines are set and the decisions have been made, it is time to start thinking about packing up. Moving is the ideal time to get rid of anything that is no long relevant to a person’s life. This does not mean that the individuals moving should get rid of everything, but if an item has sat in a drawer for two years, it will probably never be used. Don’t forget to check the attic, basement, garage, and other places where long forgotten treasures and trash could be hiding. Being organized means that the family or individual will have time to donate, sell or auction items that they no longer want, as well as to do the many trips to the tip that are likely to be needed.

Be Logical.  Invest in colored pens and post-its to label boxes and crates. This is particularly important if some things are going into storage. Different colors can be used to indicate different rooms, or mark the things that need to be unpacked first. They can also be used to mark heavy or fragile items.

It is also a good idea to leave one box aside that will travel with the family or individual. This box should store everything that will be needed for at least the first few days of work, including:

  • Any personal paperwork and IDs that are required
  • Work clothes and shoes
  • Any tools or equipment required to start the job
  • Phone charger

Be Choosy.  No matter how well the previous steps have been completed, it could all fall apart if the wrong removal company is chosen. Take the time to talk to the firm of choice and explain the details of the move. Ensure that the company is aware of the reasons for the move and the timetable that needs to be kept. The right service provider will put the needs of the customer first and ensure they fulfill their needs.

Ready to move? Check out Jay’s Small Moves serving the San Francisco Bay Area with moves all over California.

October 14, 2014 |

Questions to Ask When Selecting a Moving Company

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Moving is never fun, and friends always seem to have something “better” to do when moving day finally arrives. Many people use the services of professional movers to make the transition easier, but how do you know which moving company is best for you? This can be a challenge in its own right. However, if you know what questions to ask potential movers, you can eliminate the ones that don’t best serve your interests.

Some movers may be cheaper than others, but that doesn’t necessarily mean they will handle your valuable possessions with the care you expect them to. Ask the following questions to any moving company you are thinking of hiring and give the job to the one that fits you the best.

What makes your moving company different?

Every moving company claims to be the best, but how many really can be? Any descent moving company will have several strong selling points to get your business. If they can’t handle this easy question, they probably aren’t the movers for you.

Do you have proof of, and can I see, your local or interstate moving license and insurance?

If they don’t have insurance, you could be putting yourself at risk if anything gets damaged during the move. If they aren’t liable one way or the other for damages, they may take that same care free approach during the transportation of your valuables.

Do you carry workers’ compensation insurance?

If a mover gets hurt while lifting your heavy armoire, they may end up coming after you for medical expenses. Make sure your moving company has methods in place to protect their employees in the event that someone gets hurt on the job.

How many years has your moving company been in business?

Many years of business usually means they’re doing something right. Going with a branded, well-known company gives you the comfort of knowing you are choosing a company with experience. You may also want to inquire about how much experience their workers have on the job.

Can you provide references or testimonials from former customers?

Any company that seeks a good reputation will deliver quality service, meaning that good references should be available to you if you ask to see them.

What is your delivery and service record?

If they can’t provide this information, or choose not to, then they have something to hide. This is a red flag and you should choose another company.

What is your current Better Business Bureau (BBB) rating?

This is something you can find out online as well. While this is not always the best source of information, it may prove helpful to you in making your decision.

What type of equipment and materials will you use?

This may seem like a weird question to ask a moving company. After all, they should have all the necessary equipment to move things, right? Well, that is not always the case. Any reputable mover will have the necessary equipment, such as trucks, special packing materials, and trailers to handle your particular move.

A professional and qualified mover should expect to hear these questions. If they answer all of them with ease, then you know that they are prepared for anything that comes their way. This alone can help to give you the comfort of knowing you’ve chosen the right moving company.

Looking for a Bay Area Moving company? Consider member Jay’s Small Moves.

September 10, 2014 |
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